Shipping and Returns Policy
Most of our products ship to virtually any address in the State of Alaska via the below shipping methods. When you place an order, we will estimate shipping costs and delivery times for you. JKD Brands LLC is not responsible for any delays, loss, or damage that occurs during shipping. If you would like to inquire about additional shipping options that do not appear among the below-listed shipping methods, please call us at 907-929-5838 and talk to one of our sales representatives. All return requests are subject to the strict enforcement of the terms and conditions set forth herein.
|USPS Priority||Almost any location in Alaska.||Two to three days, weather permitting|
|Alaska Air Cargo||Major cities in Alaska.||Gold Streak: Next day, or next available flight
General Class: As space is available
|Grant Aviation||Kenai Airport (serving Kenai City, Soldotna, Sterling, and other communities in the Kenai Peninsula Borough).||Same-day or next day, weather permitting|
|Ace Air Cargo||Southwest Alaska, Aleutian Chain, Kodiak Island, Southeast Alaska.||Next day, weather permitting|
|Everts Air Cargo||Fairbanks, Nome, Dillingham, and several other western Alaska villages via downline carriers.||Next day, weather permitting|
|Northern Air Cargo||Communities throughout western Alaska and North Slope.||Next day, weather permitting|
|RAVN||Multiple communities in Southcentral and Southwestern Alaska.||Next day, weather permitting|
Due to the supply constraints of some of our products and services, JKD Brands, LLC reserves the right to change quantities available for purchase at any time, even after you place an order. There may be occasions when JKD Brands LLC confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, JKD Brands LLC will cancel the order and refund your purchase price in full.
- Product received which does not match the original invoice.
- Unused product in its original packaging.
- Defective or damaged product, which must be accompanied by photographic evidence thereof. Photographs of the damaged product, as well as a shipping box, is required.
- JKD Brands LLC will not exchange entire cases of glass jars in situations where some, but not all jars have been damaged in-transit. Glass jars will be subject to a 1:1 exchange ratio. Photographic evidence of damaged product, as well as a shipping box, is required.
- Custom products.
- Incomplete, partial, or used product.
Within seven (7) days of delivery of the product, a notice of intent to return and the reason, therefore, must be sent to JKD Brands, LLC. Returns must be sent to JKD Brands, LLC within fifteen (15) days of delivery of the product and postmarked within that timeframe.
The product must be returned in its original packaging and original delivery box. Unless the damage or defect was caused by or was the responsibility of JKD Brands, LLC, the Company has NO responsibility for the return shipping costs and assumes no responsibility for a refund in the event a return package is lost, stolen, or misplaced (nor does JKD Brands, LLC assume any responsibility for damage to the return shipping product in the event a refund is denied and then re-shipped to the customer).
Any refund is subject to a satisfactory review and inspection by JKD Brands LLC as to whether the product is returnable, damaged, or defective, and in full compliance with these terms and conditions.
Should JKD Brands, LLC not accept the return, it will provide notice of its decision and the reason(s) therefore. In that event, JKD Brands, LLC will return the product to the customer at the customers’ expense for shipping. The customer retains the right to request JKD Brands, LLC to dispose of the product.
All returns that are accepted are subject to a twenty percent (20%) re-stocking fee which will be deducted from any refund.
If the refund request is approved, it will be processed within five (5) days thereafter and a credit will be automatically applied to your credit card or original method of payment. Please allow two (2) to three (3) weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.